Services

Successful programmes require good service and experienced management. We cover the full spectrum of services, from the idea to its execution.

Management

Consulting
Programme development and support in defining your specific programme strategy.
Project Management
Set-up and structuring of your rewardss programme, coordination of all service providers (both internal and external).
Rewards programme management
Selection and offer of current rewards, evaluations, controlling and timing of purchase and fulfilment.
Programme Management
Support for programme activities as part of your key account or as a component of your programme management team.

Scouting for novel products
Identifying current trends (well ahead of the crowd) and including them in your product portfolio.
Availability
Ordering of new products and coordination of repeat orders with Key Account and purchasing.
Pre-financing of goods
We can pre-finance your products.
Assuming liability for merchandise
We assume the entire risk associated with non-commercialised products. This means that we only charge for the products actually ordered or delivered according to the terms and conditions agreed to.

Storage
Storage of third-party items is also possible. Pallet storage spaces: > 15,000.
Mail boxes
PO box sharing and your own mailboxes, for example for lotteries.
Lettershop
Printing and mailing incl. postal deliveries.
Pick & Pack
Consolidation of all elements of an order according to the packing slip.
Packaging
Add letters, flyers or other advertising media to the ordered package.
Delivery slip in customer CI
Creation of delivery notes in the customer CI (can also include also a signature).
Single or bulk dispatch worldwide
Customised dispatch directly to reward recipients or branches. Bulk dispatch to central warehouse.
Co-payment processing
Processing of additional payments via pre-payment, cash on delivery, credit card or PayPal.
Customer Care Centre (Hotline)
for customers and reward recipients. Contact through all pertinent communication channels (in- and outbound).

Order and shipment tracking
Web-based order-- and shipment tracking for customers and reward recipients.
Returns and warranty claims
Individual procedures for returns and warranty claims.
Customer Care Centre (Hotline)
for customers and reward recipients. Contact through all pertinent communication channels (in- and outbound).

Web- & Responsive-Design
Modern user-friendly design of website/reward shops, also available in Responsive Design for optimised display on mobile devices.
System training sessions
On-site training for employees, across departments. Creation of user manuals.
Support & Helpdesk
Support for customers during office hours, option for extended opening hours. Helpdesk for subscribers.
Software maintenance and support
In addition to the regular maintenance of our systems, we are also available to support your systems.
On-demand advertising media
Production of customised competition posters and other advertising resources.

Concept design
Development of communication concepts for reward programmes (internal and external), taking into account your touchpoints.
Communication media
Advice on the selection of communication (online and offline) media.
Image acquisition and processing
Provision and processing of photographic media.
Graphics
Design of print advertising media (catalogues, flyers etc.).
Product description
Provision of product descriptions.
Copy writing
Creation and editing of editorial texts.
Production
Production of print advertising media (catalogues, flyers etc.).