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Services

Successful programmes require good service and experienced management. We cover the full spectrum of services, from the idea to its execution.

Management

  • Consulting
    Programme development and support in defining your specific programme strategy.
  • Project Management
    Set-up and structuring of your rewardss programme, coordination of all service providers (both internal and external).
  • Rewards programme management
    Selection and offer of current rewards, evaluations, controlling and timing of purchase and fulfilment.
  • Programme Management
    Support for programme activities as part of your key account or as a component of your programme management team.

Purchasing

  • Scouting for novel products
    Identifying current trends (well ahead of the crowd) and including them in your product portfolio.
  • Availability
    Ordering of new products and coordination of repeat orders with Key Account and purchasing.
  • Pre-financing of goods
    We can pre-finance your products.
  • Assuming liability for merchandise
    We assume the entire risk associated with non-commercialised products. This means that we only charge for the products actually ordered or delivered according to the terms and conditions agreed to.

Fulfilment

  • Storage
    Storage of third-party items is also possible. Pallet storage spaces: > 15,000.
  • Mail boxes
    PO box sharing and your own mailboxes, for example for lotteries.
  • Lettershop
    Printing and mailing incl. postal deliveries.
  • Pick & Pack
    Consolidation of all elements of an order according to the packing slip.
  • Packaging
    Add letters, flyers or other advertising media to the ordered package.
  • Delivery slip in customer CI
    Creation of delivery notes in the customer CI (can also include also a signature).
  • Single or bulk dispatch worldwide
    Customised dispatch directly to reward recipients or branches. Bulk dispatch to central warehouse.
  • Co-payment processing
    Processing of additional payments via pre-payment, cash on delivery, credit card or PayPal.
  • Customer Care Centre (Hotline)
    for customers and reward recipients. Contact through all pertinent communication channels (in- and outbound).

After-sales service

  • Order and shipment tracking
    Web-based order-- and shipment tracking for customers and reward recipients.
  • Returns and warranty claims
    Individual procedures for returns and warranty claims.
  • Customer Care Centre (Hotline)
    for customers and reward recipients. Contact through all pertinent communication channels (in- and outbound).

Controlling

  • Statistics & reporting (KPI’s)
    Reward shop statistics, available on demand. Individual reports incl. KPIs are available on request.
  • Assessment of performance
    Analysis of target-/actual figures incl. recommendations for improvements.

IT services

  • Web- & Responsive-Design
    Modern user-friendly design of website/reward shops, also available in Responsive Design for optimised display on mobile devices.
  • System training sessions
    On-site training for employees, across departments. Creation of user manuals.
  • Support & Helpdesk
    Support for customers during office hours, option for extended opening hours. Helpdesk for subscribers.
  • Software maintenance and support
    In addition to the regular maintenance of our systems, we are also available to support your systems.
  • On-demand advertising media
    Production of customised competition posters and other advertising resources.

Communication & graphics

  • Concept design
    Development of communication concepts for reward programmes (internal and external), taking into account your touchpoints.
  • Communication media
    Advice on the selection of communication (online and offline) media.
  • Image acquisition and processing
    Provision and processing of photographic media.
  • Graphics
    Design of print advertising media (catalogues, flyers etc.).
  • Product description
    Provision of product descriptions.
  • Copy writing
    Creation and editing of editorial texts.
  • Production
    Production of print advertising media (catalogues, flyers etc.).